Reference

Privacy Policy for Your mose88 Account

Our Privacy Policy explains how mose88 handles the details you provide when opening an account, checking wallet status or using the lobby from Indonesia.

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How Your Account Data Is Used

mose88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect the details needed to create and protect your account, including your contact information, verification results, sign-in events and device indicators. When you use DANA Wallet Topup or choose QRIS, we may retain payment references and status details so a receipt or unsettled transaction can

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be traced; we do not use those references as a substitute for your wallet credentials. OVO, GoPay, bank transfer and virtual account activity can create similar records. We use this data to provide account access, investigate wallet status, prevent unauthorised activity and respond to your requests.
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Retention depends on the purpose and applicable Indonesian requirements. Where access is discussed, it depends on local law, and we may limit a request when a legal or security reason applies. Contact us through the support route below if you need the current handling details for
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your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Get Help With a Privacy Request

A clear contact path helps you ask about a record without explaining your whole account history in public. Use our support chat route for privacy questions, and include the account contact details that let us locate the correct profile. We can also check a wallet receipt or login event when your request concerns DANA, QRIS or another listed payment reference. Please do not send a password, wallet PIN or full payment credential. Requests are handled where local law permits and may require an account check before we disclose or change data.

Team online

Support chat

Open the support chat from your account area and state that your request concerns the Privacy Policy. We use your account contact detail to locate the right record, then explain the next step without asking you to share a password or wallet PIN.

Account check

For a correction, deletion request or access copy, we may confirm your account through the registered contact path. This protects the profile linked to DANA, OVO, GoPay or QRIS references from changes made by someone else.

Receipt trace

If your question involves a payment record, attach only a safe receipt reference and its date. Our support route can compare that detail with a DANA Wallet Topup, QRIS or bank transfer status without requesting complete wallet credentials.

DATA PRACTICES

What We Keep Secure For You

Privacy is handled through practical account controls rather than a vague promise. We separate sign-in checks from payment references, use device signals to notice unusual access and keep…

Account security

Clear phone verification comes before account access where the flow requires it.

Payment references

DANA, OVO, GoPay and QRIS may appear as status or receipt references rather than stored wallet credentials.

Cookies

Essential cookies can keep an account session working between login and the lobby.

Device behaviour

The mobile path may record browser, operating system and session signals used for security and fault checks.

Retention choices

We keep records only for the period connected to account operation, security checks, dispute handling or a legal requirement.

Change requests

You can ask us to access, correct or delete eligible personal data through support chat.

Privacy Policy Answers Before Registration

These answers focus on the questions we expect you to ask before opening an account or using the wallet path. They explain what the Privacy Policy covers, how to reach us and why some checks are needed. If your case involves a specific receipt, device or account event, use support chat so we can assess the record connected to you.

The mose88 Privacy Policy covers account details, phone verification, sign-in events, device signals, cookies and payment references. It also explains retention, security, correction requests and contact steps for records connected with DANA, OVO, GoPay, QRIS or bank transfer activity.

Phone verification helps connect account access to the contact detail you supplied and reduces the chance of another person entering your profile. It can also support a privacy request when we need to confirm that the request comes from the account holder.

Our Privacy Policy does not require you to send a DANA or QRIS PIN to support. We may retain a payment reference, receipt detail or status needed to trace an account event, but you should keep wallet credentials private and outside every support message.

Yes. Send a correction request through support chat using your registered account contact detail and describe the field that needs attention. We may complete an account check before changing it, and a request can be limited where local law or security records requires.

The Privacy Policy does not set one identical period for every record. We retain information while it serves account operation, security, payment tracing, dispute handling or a legal requirement. After that purpose ends, data may be removed, anonymised or restricted.

Use the support chat route and ask for a data copy or deletion assessment. State the registered contact detail and the request type, but do not include a password or wallet PIN. We confirm identity first, then respond according to applicable requirements.

The page is available for you to read, while account access and certain data requests depend on local law. We may need to limit, delay or refuse a request when Indonesian requirements, fraud prevention or another necessary security reason applies.

Privacy Policy for Your mose88 Account

Get Help With a Privacy Request

Support chat

Account check

Receipt trace

What We Keep Secure For You

Account security

Payment references

Cookies

Device behaviour

Retention choices

Change requests

Privacy Policy Answers Before Registration

01 What does the mose88 Privacy Policy cover?

02 Why does mose88 need my phone verification?

03 Does the Privacy Policy store my DANA or QRIS PIN?

04 Can I ask mose88 to correct my account data?

05 How long does the Privacy Policy keep my data?

06 How can I request a copy or deletion of my data?

07 Does access to this Privacy Policy depend on local law?

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